Using automation for higher standards, happier guests and increased owner trust
Meet Operto Teams
After running her own vacation rental business in the Seattle destination resort town of Leavenworth, Washington, Jill Mason, a software engineer and serial entrepreneur, saw the need for an automated solution to manage her staff.
In 2017 Operto Teamsr was born with the mission to make operations more efficient. Jill continued to collaborate with other like minded, local companies that serve vacation rental businesses to iterate and improve the platform. Today, the product is a solution for scheduling and tracking staff and tasks around the entire vacation rental workflow.
Operto Teams is built around powerful rules to automate the scheduling of any task based on booking dates or seasonality, and provides a series of integrations with QuickBooks and Stripe for billing and payroll, most property management systems (including Guesty), as well as Airbnb, VRBO, Booking.com and other booking channels. Additionally, with features like a drag-and-drop scheduling calendar, employee dashboards, time tracking, payroll support, and maintenance tracking, it’s no wonder Operto Teams is providing operational efficiencies for thousands of properties worldwide.
“Our shared customers are able to seamlessly manage their operations and staff using Operto Teams, while getting all the guest management and marketing features of Guesty,” says Jill. “The team at Guesty has been a true pleasure to work with, and we are looking forward to growing the partnership with the continued successes of our mutual customers.”
Operto Teams X Guesty
Guesty’s top reputation for customer satisfaction enticed Operto Teams to pursue an integration and partnership. Guesty did not disappoint, and served up a high level of partnership support and responsiveness to ensure a complete and accurate integration.
Property managers that use Guesty can add Operto Teams to their tech stack through the Guesty Marketplace. Reservations are synced from Guesty to Operto Teams in real-time.
Tasks in Operto Teams can be auto-scheduled and assigned, as well as quickly adjusted on the drag and drop scheduling calendar. In the field, staff dashboards work both offline and on and enable office staff full visibility into field operations.
Property statuses are synced back into Guesty so staff can communicate with guests without logging into multiple systems.
The Result
Operto Teams & Guesty are being used together to successfully manage hundreds of properties.
According to mutual users, more automated and accurate internal procedures result in happier staff, a better guest experience, and increased owner trust and satisfaction.
In their words:
“From implementation to operation, Operto Teams has helped grow our business and we will be using it as long as we are in business. It is a fantastic software and a pleasure to use. Operto Teams has changed the way we operate our business and streamlined our entire workflow from A-Z. “
– Alessandro L., Guesty & Operto Teams Customer
“Operto Teams made our growth process doable.”
– Tal I, Guesty & Operto Teams Customer
