Operational precision drives 140% portfolio growth and global expansion

Ocean Home operates 12 new luxury villas on the idyllic Mexican coastline, achieving considerable portfolio expansion since joining Guesty in 2023. Ocean Home pivoted from the real estate sector to the short-term rental (STR) market, breaking ground with its first purpose-built property in 2022. Today, they offer guests premium services and a curated, high-end experience amongst Cancun’s pristine beaches, tropical jungles, and rich cultural atmosphere.

CFO Alberto Navarrete credits Ocean Home’s growth to Guesty’s robust technological capabilities and foundational operations support. Before joining Guesty, Ocean Home tried several property management solutions, including Hostaway, which failed to provide the support they required. “A trusted friend with over 8 years of experience in the property management industry highly recommended Guesty. Their positive experience and endorsement gave us the confidence to choose Guesty as our PMS solution.”

Ocean Home faced hurdles on multiple operational fronts as its portfolio expanded, including third-party dependencies that diminished brand control, revenue, and inconsistent service quality due to fragmented workflows.

Insufficient property management solution and high costs 
Early on, Ocean Home used property management solutions (Angel Host and Hostaway) that impacted their profitability with a 10% commission on net bookings revenue and failed to meet their full operational needs.

Fragmented workflows and manual processes 
Ocean Home required standardized procedures to ensure high-end service and cleanliness across all properties. Manual processes and disparate systems compromised essential functions, including calendar synchronization, guest communication, pricing, and general workflows, posing the risk of guest dissatisfaction, double bookings, and lost revenue.

Inefficient reporting and analysis 
Disparate reporting, limited visibility, and imprecise performance indicators hindered Ocean Home’s analytic capabilities, restricting their capacity to capitalize on market opportunities, make confident data-driven decisions, and determine clear growth initiatives.

Autonomy for revenue growth and brand control   
Guesty empowered Ocean Home to bring all essential functions in-house. Consolidating all listings, bookings, and guest communications in one centralized platform immediately bolstered profit margins by avoiding extra costs and reclaiming operational control. Guesty PriceOptimizer™ proved especially vital, helping Ocean Home to capitalize on revenue opportunities and support occupancy through AI-powered dynamic pricing strategies.

Third-party integration to streamline workflows 
Ocean Home efficiently scaled operations and automated workflows with third-party management tools while maintaining outstanding guest service. “Guesty’s seamless integrations with other essential operational tools have been a game-changer,” Navarrete said. The platform’s powerful API allowed seamless integration with Breezeway, Minut, and Zapier, standardizing housekeeping processes and synching reservation data and guest information directly from Guesty.

Comprehensive reporting and analysis
Ocean Home leveraged Guesty’s advanced financial and accounting suite, gaining access to comprehensive reporting, analytics, actionable KPIs, and automated accounting. Streamlining financial management proved invaluable, driving significant growth and operational efficiency. According to Navarette, Guesty’s automated reports “freed up valuable time for our team to focus on strategic initiatives and guest experience enhancement. We estimate saving several hours per week thanks to Guesty’s automation capabilities.”

Centralized task automation and synchronization 
Guesty’s automation features slashed operational burdens and eliminated the risk of double bookings. Multi-channel distribution expanded their reach, while the Multi-Calendar’s unified operational view proved crucial to daily management and decision making. Additionally, automated messaging and the mobile app feature ensured prompt guest communication across all locations.

Since implementing Guesty, Ocean Home observed a significant improvement in guest reviews, praising their seamless booking process and responsiveness. With streamlined operations and a constantly evolving suite of innovative tools, Ocean Home expects to double its portfolio within the next 18 months, including international expansion into the Spanish market–positioning them for sustained success and growth in the years to come.

“I would wholeheartedly recommend Guesty to any property manager seeking to optimize their operations, enhance guest satisfaction, and drive business growth. Guesty’s comprehensive features, user-friendly interface, and exceptional customer support make it the ideal solution for managing a thriving property portfolio.”