Professional Services Consultant
About The Position
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
Today, Guesty has 15 offices and 700+ team members across the globe.
Our Onboarding US team is on the lookout for an exceptional Professional Services Consultant to join us.
Are you ready to take on a new challenge and make an impact? We'd love to hear from you!
Responsibilities
- Take ownership of the Guesty platform and lead the customer onboarding process, ensuring seamless system configuration, user training, and excellent customer relationship management.
- Cultivate strong relationships with key customers, becoming a trusted advisor and understanding their unique needs.
- Configure and optimize account settings to cater to specific client requirements, ensuring a tailored experience for each customer.
- Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform.
- Regularly follow up with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
- Act as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns they may have about product usage.
- Attain expertise on the entire Guesty platform, demonstrating a comprehensive understanding to assist customers effectively.
- Troubleshoot technical issues that may impede customers from using the system optimally, providing timely and efficient solutions.
- Comprehend customer business and technical needs, offering optimized configurations and recommending best practice solutions.
- Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
- Develop best practices and onboarding materials, enhancing the overall customer onboarding experience.
Requirements
- 2+ years of experience in Customer Success or Account Management roles, demonstrating a proven track record in customer relationship management.
- Strong technical acumen and analytical skills, enabling effective problem-solving and decision-making.
- Excellent communication skills for seamless interaction with clients and internal teams.
- Eagerness and quick adaptability to learn new products and technologies, staying updated with industry trends.
- Possess a friendly, patient, and professional demeanor, ensuring a positive customer experience at all times.
- Ability to multitask and manage multiple accounts and priorities efficiently.
- A passion for ensuring client success and satisfaction, going the extra mile to exceed expectations.
- Experience with Salesforce is a plus, but not mandatory.
- Intermediate-level Google Suite (Excel is required)
Compensation range- 75-85K annually
*Exact compensation may vary based on skills, experience, and location.*
- Benefits and Perks
Employees also receive access to the following benefits:
- Health, dental, vision, life, and disability insurance
- 401(k) Retirement Savings Plan & Employer Match
- Paid time off
- All new employees receive a comprehensive virtual onboarding experience.
- Professional development opportunities
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.