Technical Writer
About The Position
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
Today, Guesty has 15 offices and 700+ team members across the globe.
Are you a natural-born writer and a native English speaker? Are you tech-savvy and looking to join a market leader in the vacation rental market?
We are Guesty's Knowledge team. As a team of experts, we provide support content to our users around the world. We work with multiple stakeholders across the company to translate complex processes into concise and straightforward content, create FAQs, Help Center articles and more while always focusing on our users' needs.
Responsibilities
Responsibilities:
- Plan, write and maintain content for Guesty's Help Center and Internal Knowledge-Base.
- Work closely with internal stakeholders to guarantee the quality and accuracy of our content.
- Analyze content performance, impact on user satisfaction, and additional data.
- Close knowledge gaps based on internal requests and BI.
- Deliver under tight deadlines with minimal revisions.
- Take ownership of specific products and projects within the team.
Requirements
Requirements:
- At least 1 year of experience as a Technical Writer in a high-tech Company.
- A native English speaker.
- Enjoy translating complex concepts into easy to follow text.
- Ability to spot potential problem areas for users and dig deeper to translate user flows into readable instructions.
- Tech-savvy.
- Able to work in a fast-paced and dynamic environment, it's not a cliche - we are in hyper-growth and looking for someone who has the proven ability to produce quality content under pressure.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.