How We Plan to Utilize New Funding to Optimize User Experience all Across the Board
As you may have heard, Guesty recently raised $19.75 million dollars in a series B round led by TLV Partners and joined by our existing investors Magma and Buran VC.
I would like to take this opportunity to thank all of you for your continued business, and to share how we plan to use this new funding to benefit you and set you up for further success.
But first, a quick reflection on what we’ve achieved so far
In the past year, we’ve focused on building an infrastructure for scale. Managing thousands of properties is very different from managing hundreds of thousands of them and we had to invest heavily in restructuring both our workforce and our technologies to support your growing businesses. It’s been a long road, which we’re still traveling down as we continue to improve our product and your experience.
We’ve conducted extensive research, speaking with many of you to ensure that our vision remains relevant and innovative. We are confident now more than ever that our offer addresses every facet of short-term rental management and is unparalleled in the industry. These customer interviews are an ongoing project aimed at ensuring that we meet all of your needs, and we thank you for your feedback and dedication to helping us improve.
Last year we introduced the Homeowners’ Portal, where your clients can keep up-to-date on the performance and revenue of each of their listings. We’ve just gotten started, and we plan to put a stronger emphasis on owners and their experience so you can better service them and ensure customer satisfaction. We plan to implement CRM tools in the near future to help you manage your owner sales pipeline.
We were delighted to introduce a feature that instantly generates stunning and personalized booking websites for our clients, allowing them to enhance their brands’ visibility and increase revenue through direct bookings.
And, of course, we launched the Guesty mobile app, a convenient tool that enables our customers to take their businesses on-the-go, viewing and managing reservations and communicating with guests from their mobile phones.
In addition to upping our technology game, we’ve invested substantially in our human capital by:
- Expanding our support team to increase our capacity to administer rapid and professional support.
- Growing our customer success and onboarding teams to fast-track our customers’ progress and give them an in-depth understanding of the Guesty system.
- Bolstering Guesty’s product team to deliver more functionalities and better documentation. and improve our user interface so that it is simple and intuitive.
Lastly, we focused on extending our platform with more integrations with external resources. This focus allowed us to add direct integrations with even more major industry players such as Booking.com and Agoda.
What’s next?
As Guesty has demonstrated thus far, we’re wholly dedicated to the constant improvement of our products and services. In the past, we’ve had enough fuel to focus our best efforts on one thing at a time. With this generous new funding, we’re ready to multitask!
In short – we plan on focusing on these pillars: Quality, Automation, Compliance and Integrations.
Our codebase has gone through robust testing phases. We’ve already stamped out many issues and are going to push each new product update to the same enterprise level standards. And we are going to do all that while maintaining our startup speed..
Since our mission is to provide you with the means to tackle all of your business needs in one place, we’ve created a dedicated integration team, charged with building up our marketplace to support a varied assortment of tools that complement our product. This allows you to access all of the features you need from the Guesty platform, even if Guesty itself doesn’t offer them. Get ready to see our marketplace grow rapidly each quarter to include more integrations.
An important part of your businesses is navigating through changing regulations and accounting requirements. Whether it’s GDPR in Europe or Trust accounting in the US, Guesty will be your go-to place to get fully compliant.
These are just some of the ways we plan to shake things up at Guesty to deliver our users an unrivaled all-in-one platform for all of their management responsibilities. Your questions, concerns, and experiences are of the utmost importance to us, so please feel free to contact us with any feedback you may have. We are here to listen and adapt to meet your needs.
We thank you for your valued loyalty, and look forward to an even brighter future together.
Amiad Soto,
CEO & Co-founder
Amiad Soto is co-founder and CEO of Guesty, one of the world’s largest property management platforms. After launching the company in 2013 with his twin brother, Amiad grew Guesty from a Y Combinator funded startup to an international enterprise headquartered in Tel Aviv with 15 global offices and 600+ employees worldwide. He is also a pilot, a scuba diver and a skydiver.
