Lemon Stays achieves 6X growth with Guesty

Lemon Stays has been a fixture in Quebec’s vacation rental industry since 2015, offering unique chalet and cottage experiences across the province. Like many in the industry, Lemon Stays faced unprecedented challenges due to COVID era travel restrictions. Forced to scale back from 12 units to zero during the pandemic, Khalil Amor, the founder of Lemon Stays, decided to rebuild the business from the ground up with a more professional approach focused on growth, efficiency, and guest experience.

In 2021, Amor partnered with Guesty to facilitate a more scalable business model and automate day-to-day operations. This decision transformed Lemon Stays’ trajectory, enabling the company to grow sixfold in just under 3 years—from 12 to 80 properties.

Scaling operations post-pandemic:
After COVID, Lemon Stays sought a professional solution to help rapidly scale operations and support growth.

Manual and disjointed processes:
Previously reliant on ad hoc tools like WhatsApp for team communication and guest coordination, Lemon Stays needed a centralized system to streamline operations.

Revenue management needs:
With limited resources for pricing and revenue strategy, Amor required a tool that could automate and optimize these functions effectively.

Guesty’s comprehensive property management platform (PMS) offered Lemon Stays the key features needed to automate operations, manage team access, and develop a sophisticated revenue strategy.

Revenue management tools
Data-driven insights and AI-powered pricing optimization tools significantly increased Lemon Stays’ revenue potential.

Automated guest communication
With Guesty, Lemon Stays now automates guest messaging, which is particularly valuable for smooth check-ins and special service offerings, such as early check-in or late check-out.

“The automated messaging has transformed our guest experience. Guests receive check-in instructions promptly, making their stay more seamless.”

User management & task assignment
Guesty’s user management feature allows Amor to assign specific permissions to his team, improving security and operational efficiency. The task assignment feature replaced manual messaging on WhatsApp, enabling streamlined maintenance tracking and resolution.

Since onboarding Guesty, Lemon Stays has experienced significant growth and achieved a marked increase in revenue, leveraging smart pricing strategies aligned with market trends. Automation of guest communication and task management has enhanced team efficiency, allowing Lemon Stays to deliver a higher standard of guest service while reducing operational load.

Looking ahead, Lemon Stays plans to expand further, aiming to grow to 140 units by next summer and enter new markets in the U.S.